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Downtime

Betterstack cannot reach nodes

Jan 5, 2026 at 4:46pm UTC
Affected services
cloud.jnci.site
uksouth1-cloud.jnci.site

Resolved
Jan 5, 2026 at 5:16pm UTC

Nodes should return to normal performance. Apologizes for degraded performance.

Updated
Jan 5, 2026 at 4:54pm UTC

Machines has been rebooted, we apologize for the downtime.

Updated
Jan 5, 2026 at 4:54pm UTC

Cloud panel will also experience slight downtime whilst we upgrade some of our infrastructure.

Updated
Jan 5, 2026 at 4:52pm UTC

We have identified the root cause, we're also conducting security checks on our node, you may experience performance issues on all of our nodes.

Created
Jan 5, 2026 at 4:46pm UTC

We're performing hardware checks and implementing a server health monitor.